If you are receiving generic errors when importing your CSV bank feed and receiving messages relating to "invalid file types" or “extra commas” on the file, there are some checks that can be completed to help resolve these.

1. Ensure there are no additional spaces before or after your headings in each cell (on row 1)
2. Ensure the values on the file are formatted as "General," which should be the default format for most templates.
3.  Ensure there are no commas in the values in the file.
4. Ensure the template you are importing has not been modified, i.e., you have not edited row 1, as the headings here are all mandatory, even if some of the information below them is not used.

5. Ensure you have selected the correct bankfeed template type that matches the CSV file you are importing.

    

   Please note, if the bank feed template type is greyed out on the 'New' screen and you need to change this, you can do so by going to:

   General Ledger, Chart of Accounts.

   Clicking on the dropdown on the right side of the bank account nominal code.

   Select edit, change the template, and click save.