If emails containing invoices are not being delivered to intended recipients, first investigate the receiver's email settings for any blocks or filters that might prevent delivery. Consult with the IT department to verify these settings and ensure emails from your service (e.g., BrightBooks) are allowed. This is a crucial step especially if invoices are not being received directly or when CC'd.
BrightBooks Invitation Email Issues
If you're experiencing issues with receiving or sending invitation emails using BrightBooks, here are some steps you can take to resolve the issue. First, verify the status of the invitation on BrightHub to ensure the user is marked as invited. Sometimes, an invitation email may not be delivered because of incorrect recipient settings or status. In such cases, cancel the current invitation and send a new one. It's also advisable to check the recipient’s spam folder and email filters as emails sometimes get diverted there. If the problem persists, consider manipulating the email settings or using another SMTP server to send emails to see if the issue is with the BrightBooks configuration.