Bright has now consolidated all its products under a single roof called BrightHub. You can now change any Subscription Plan or Account-related issues concerning BrightBooks from BrightHub. The legacy identity service has been moved to a more secure and reliable Azure B2C Identity Services and it includes multi-factor authentication using the phone (SMS), authenticator app, or email.
Note: When an existing staff member is granted access to a new business through the Staff > Client/Business Access popup, they now automatically receive a default set of permissions. This change eliminates the previous requirement for the user to manually navigate to Staff Permissions and configure access rights, mirroring the permission assignment process used when initially creating a staff member in BrightHub.
All features that you used to operate under the User Profile, will now be redirected and performed under BrightHub. To access the User Profile, complete the steps mentioned.
- Login to BrightBooks using your credentials.
- The Business Listing page opens. Select the business you want to access the User Profile for.
- Click the User Login dropdown, located to the left of the business name at the top-right corner.
- Click Profile. You will be redirected to the BrightHub Manage BrightID page
- With the consolidation implemented, you will be able to access and manage all User Profile requirements under BrightHub. You will find the detailed help here.
Please note, transferring subscription licences from one Practice to a new Practice/client or moving businesses requires support escalation. You will need to contact support directly.
Managing Account Access in BrightHub
If you're unable to access certain sections of BrightHub, such as the member section, due to your current user status, it might be because you are not the account owner. Only the Owner can modify user status and access levels in BrightHub. If you need changes made, please contact the Owner to log in and update these settings.
Accepted an invitation but only see “Set up a new company” or the Demo
This happens when your hub access is active but BrightBooks access or the business assignment isn’t. To fix:
- The business owner/admin should sign in to the hub/staff portal, go to Members > Manage, find your user, select Edit access, tick BrightBooks, and under Businesses tick the specific company(ies). Save.
- As the invited user, sign out and sign back in with the email that received the invitation.
- After login, you should land on your BrightBooks Business List. Open the assigned business from there.