Brightbooks subscriptions are managed through the BrightHub application. You can access BrightHub directly by going to the website Hub.Brightsg.com or through one of the options within Brightbooks. The options availabe to access Brighthub from Brightbooks vary based on your subscription type. BrightHub manages your subsciption costs, organisation details, add-ons, users, billing and 2FA.

Note - Subscription invoices prior to July 2024 will still be accessed within BB using the "Historic invoices" option. All other invoices will be available directly in Brighthub.

Viewing Subscription Monthly/Annual Invoices

(From July 2024 onwards, all subscription invoices are available only in BrightHub)

To view your subscription invoices please follow the steps below:

BrightBooks 

1. Open the BrightBooks business in question.
2. Click on the Settings button from the top right-hand side.
3. Under the General Setup column please select the Historic Invoices option.
4. From the Historic Invoices page you can download your Invoices. 

BrightHub

1. Open the BrightBooks business in question.
2. Click on the My Subscription option from the top right-hand side as this will redirect you to BrightHub.
3. Within BrightHub select the Billing option from the left-hand side to view your subscription invoices.
4. From there you can download or print  your invoices.

If you are unable to view subscription payments and invoices even after signing in, it could be due to the business being attached to your accountant's bureau license. This means that your accountants are responsible for managing the subscription payments on your behalf. If you see a payment method linked but no invoices, it might be managed by your accountant's process. It could be helpful to contact your accountant for further details on how the payments and invoices are processed and to ensure everything is managed correctly.

If your account access has been revoked due to outdated payment details, sign into 'Billing' and update your payment information to regain access. Ensure you are signed in with owner functionality to view and edit billing settings. Direct debit payments require up-to-date payment details within BrightHub for smooth transactions.

Please note, if subscription invoices are not showing within BrightBooks or BrightHub, you would need to contact Payment Services.

Accessing Brighthub for a single subscription

1. Login to BrightBooks.
2. Open your business.
3. Click the My Subscription Icon at the top right corner of the screen (beside the bell icon). 
4. You can then choose to be redirected to BrightHub or view Historic Invoices
   

Accessing Brighthub for a Bureau subscription

1. Login to BrightBooks.
2. Click My Subscription on the left panel. 
3. The My Subscription window opens. This displays the Limits/Addons for your current selected plan and also how much of them are Already Used.
   

   Limits/Addons	Account Businesses	Displays the total number of Brightbooks licneses under your subscription.
   	Payroll Businesses	Displays the total number of payroll Licneses under your subscription.
   Already Used	Accounts Businesses	Displays the total number of licenses currently being used for Brightbooks.
   	Payroll Businesses	Displays the total number of licenses currently being used for payroll.

4. You can then choose to be redirected to BrightHub or view Historic Invoices.
   
   Note - If you require further details on the use of BrightHub please click here.

Deleting/Canceling Subscription for a Business/Client

Before canceling your BrightBooks subscription it is important to back up any necessary data.
Once the business/client has been flagged for removal (Subscription Canceled for that business), access to that business will be restricted and after 90 days it will be completely removed.

If you have difficulty canceling a subscription due to linked accounts, such as when an accountant has set up a linked Bright accounts production account, you will need to request the accountant explicitly to delete and remove you as a client from their system. This will enable the 'remove business' option in the BrightBooks application, facilitating your ability to cancel the subscription.

Please note, you cannot cancel your subscription, but keep access to your account.

Understanding Lapsed Payments and Account Cancellations

DEXT Subscription

When you need to increase licences for DEXT you will need to speak with a sales representative. To achieve this, please contact the team on 01 4940580.

Transferring Subscription

Transferring subscriptions or moving businesses requires support escalation. You will need to contact support directly on 01 4940580.

Transferring Data Between BrightBooks Licenses