| Bright Software Group |
| BrightBooks |
| United Kingdom & Ireland |
| ● Product Update |
| What's new in this release |
| 📅 Releasing Friday 7 August 2026 ✏️ 1 new feature · 9 improvements |
| 1 | New feature | 8 | Improvements & fixes | UK & IE | Both regions updated |
This release brings a faster route to a support advisor through live chat handoff, along with reliability improvements across MTD filing, stock management and Payments Manager for BrightBooks in the UK and Ireland. Everything below is live from 7 August 2026. If you have any questions, our support team is happy to help.
New Features
New Feature
Live chat handoff to a support advisor
When our chat assistant can't fully resolve your query, it now hands you off smoothly to a live chat with a support advisor. Your conversation carries through automatically, so you don't need to repeat anything you've already explained. BrightBooks (UK & Ireland)
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Improvements & Fixes
MTD VAT return status now updates correctly after resubmission
The status shown for an MTD VAT return now moves from Submitted to Fulfilled once HMRC confirms receipt of a resubmission.
BrightBooks (UK)
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VAT returns no longer duplicate invoices after a basis change
When switching a business from cash to invoice (accrual) VAT basis partway through the year, previously reported purchase invoices are now correctly excluded from later returns. Your invoice records were never affected — this relates only to how VAT returns are compiled.
BrightBooks (UK)
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Resolved repeated HMRC sign-in prompts during MTD filing
You can now connect to HMRC and continue your Making Tax Digital work without being redirected back to the sign-in screen.
BrightBooks (UK)
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Clearer validation when importing MTD ITSA self-employment data
Importing self-employment income and expenses using the MTD ITSA Excel template now gives clearer guidance if there's an issue with the file.
BrightBooks (UK)
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Stock adjustments now apply to your configured Default Store
For products with multiple stores enabled, stock adjustments such as Order In, Order Out and Stock Adjustments now correctly apply to your configured Default Store.
BrightBooks (UK & Ireland)
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Email now required when quickly adding a customer mid-transaction
For businesses using Payments Manager, the Email field is now required when adding a new customer from within an invoice, credit note, quote, order or receipt, so payment links can always be sent.
BrightBooks (UK & Ireland)
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Clearer wording across Payments Manager setup screens
We've simplified the confirmation dialogs shown when creating a vendor account and enabling Payments Manager, and updated the sign-up card so it only lists payment methods currently available.
BrightBooks (UK & Ireland)
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Time and expense records now transfer correctly when merging customers
Detailed time and expense records now transfer correctly when merging two customer records, so they remain available for invoicing and reporting afterwards.
BrightBooks (UK & Ireland)
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Need help with anything in this update? Our support team is always happy to help. Visit brightsg.com/support or get in touch with us directly.