Standard payout timeline
For card payments and bank transfers, funds are available 5 business days after a payment is processed.
Default payout schedule: Daily at 18:30 UTC
Payout schedule options
| Schedule | Description |
| Daily (default) | Paid out each business day at 18:30 UTC |
| Weekly | Paid out once per week |
| Monthly | Paid out once per month |
| On-demand | Request a payout manually at any time |
Exact payout cut‑off times and local settlement timings are displayed in your Payments Manager portal.
How does my payout appear on my bank statement?
Your bank statement will show:
[PayoutID + PaymentsManager]
Why hasn't my payout arrived?
Check the following:
- Has it been 5 business days? Card payments and bank transfers settle after a short delay; check your portal for local settlement timings.
- Is your onboarding complete and status Approved? Payouts are only available after full verification.
- Is your payout schedule correct? Check your scheduled frequency in Payments Manager settings.
- Are your bank details up to date? Recent bank detail changes may pause payouts while updates are reviewed.
If still missing, contact BrightBooks support at brightbookssupport@brightsg.com with your Vendor ID, Payment ID, payment date, and expected amount.
When are payouts paused?
| Situation | What happens |
| Onboarding not yet complete | Payouts are not available and payments cannot be collected until verification is approved. |
| Bank detail update in progress | Payouts pause while new details are reviewed. |
| Compliance review | In rare cases, Unipaas may pause payouts during a risk review. You will be contacted directly if this applies. |