To protect your funds, bank account changes cannot be made directly in the portal. Contact BrightBooks support to begin the process.

What to expect

1. Contact BrightBooks support at brightbookssupport@brightsg.com and request a bank detail update.
2. We will reopen your onboarding form so you can upload an updated bank statement or equivalent document.
3. Your statement must clearly show your business name and bank account details (for example, IBAN and relevant identifiers).
4. Payouts will be paused while the update is under review.
5. Review is typically completed within the same business day.
6. Once approved, payouts resume automatically to your new account.

What document do I need?

A recent business bank statement (dated within the last 3 months) clearly showing:

• Account holder name — must match the business name on your Payment Manager account
• Relevant bank account identifiers (e.g. IBAN, BIC, or similar)

A voided cheque or an equivalent document showing the same details may also be acceptable.

Important: Payouts are paused for the duration of the update. If you have time-sensitive funds pending, factor this in before requesting a change.