This guide explains how to post refunds in BrightBooks for both customers and suppliers, and how to handle refunds that appear on bank feeds.
Overview
Refunds in BrightBooks are posted using minus receipts and minus payments:
- A minus receipt is used to post a customer refund.
- A minus payment is used to post a supplier refund.
At present, bank feeds do not support refunds, so any refund that appears on a bank feed should be ignored, and the refund should be posted manually.
Customer Refunds – Minus Receipt
Use this method when you are refunding money to a customer (for example, returning money for an overpayment or a cancelled sale).
Post a minus receipt
- Go to Banking.
- Choose Receipts.
- Add a new receipt and enter:
- The customer you are refunding.
- The refund amount as a negative value (minus receipt).
- The date of the refund.
- Any relevant reference (e.g. original invoice number or reason for refund).
- Save the receipt.
Supplier Refunds – Minus Payment
Use this method when a supplier refunds money to you (for example, a returned purchase or a credit from the supplier).
Post a minus payment
- Go to Banking.
- Choose Payments.
- Add a new payment and enter:
- The supplier who is refunding you.
- The refund amount as a negative value (minus payment).
- The date of the refund.
- Any relevant reference (e.g. original purchase invoice or credit note).
- Save the payment.
Refunds on Bank Feeds
Important
Bank feeds do not currently support refunds. For this reason, refunds must be posted manually using minus receipts or minus payments.
What to do if a refund appears on a bank feed
If you see a refund transaction on your bank feed:
- Do not post the refund directly from the bank feed.
- Ignore or leave the bank feed transaction unposted.
- Manually post the refund:
- As a minus receipt for a customer refund, or
- As a minus payment for a supplier refund.
- Allocate the manually posted refund to the relevant customer or supplier transaction as described above.