If you can’t access your email address (for example, you’ve lost access and can’t complete 2FA), you cannot change it yourself in BrightBooks. The process depends on whether you have an admin user available.

1. If You Have an Admin User

If there is another admin on the account:

1. Ask the admin to log in to BrightHub.
2. The admin should go to the Members area.
3. They must remove the old email address.
4. They then add the new email address for your user.
5. You can then log in using the new email and reset 2FA if required.

2. If You Are the Only Admin / No Other Users

If you are the admin and:

• You cannot access your email, and
• There are no other users who can log in and change it for you,

then you must contact Brightbooks support to have this changed.

Support will:

• Verify your identity and account details.
• Update or reset the email/2FA setup so you can regain access.

In summary:

• Another admin can change your email via BrightHub.
• If you’re the only admin or there are no other users, you’ll need to contact support to get your email and 2FA situation resolved.