Skip to main content

Search

Welcome to our Support

Login to BrightBooks

Michaela Greene
  • Updated

BrightBooks has now introduced a new and improved Sign in process for its users. The legacy identity service has been moved to a more secure and reliable Azure B2C Identity Services. This new Sign in process also includes multi-factor authentication either using phone (message/call) or using the Authenticator app. You can also optionally turn on/off multi-factor authentication at any time.

Steps

Authentication using Phone

Message

1. Open the BrightBooks Login page.

2. Log in with your existing email address and password.

3. Select the top right icon and click Profile to open the window for setting up multiple-factor authentication.

4. In the Logged in User window, select the Phone radio button to initiate multi-factor authentication using message/call. Click Save to change the settings and re-log in to see the changes being reflected.

5. Select the Country Code as applicable from the drop-down list and enter a valid Phone number. Click Send Code to receive and initiate the two-factor authentication using Phone (message) in the selected number.

6. Enter the Verification Code sent to the selected number. Once the same is verified, you can log in to your account.

 

Call

  1. Complete steps 1-4 under authentication via message.
  2. Select the Country Code as applicable from the drop-down list and enter a valid Phone number. Click Call Me to receive and initiate multi-factor authentication using Phone (call) in the selected number.
  3. An automated call is received where you require to press Pound Key(#)to verify your login. Once confirmed, you can login to BrightBooks.

Authentication using the Authenticator App

  1. Open the BrightBooks Login page.
  2. Log in with your existing email address and password.

  3. Select the top right icon and click Profile to open the window for setting up multiple-factor authentication.

  4. In the Logged in User window, select the Authenticator App radio button to initiate multi-factor authentication. Select Save to change the settings and re-login to see the changes being reflected.
  5. During login, you are shown a similar screen. You can either download the Authenticator app from Google Play/ Apple App Store or scan a QR code if you already have the Authenticator app. If you are unable to scan the existing displayed QR code, click Can't scan? Try this, to generate a new QR code. If you are unable to log in with the re-generated QR code, click Still having trouble? to enter the account details manually.
  6. After scanning the QR code, you can automatically add the account to your Authenticator app. The Authenticator app keeps on generating a six-digit OTP every thirty seconds. Enter the active Verification Code displayed in the app to verify the same and login to your account

Resetting Two-Factor Authentication (2FA) When Not Receiving Verification Codes

If you're experiencing issues with not receiving your two-factor authentication (2FA) verification code on your phone, there are a few steps you can take to resolve the issue:

  1. Try accessing your account through a different device, such as a colleague's, where you have successfully logged in before. This may allow you to disable 2FA temporarily.
  2. Once you access the account and disable 2FA, log out from all devices.
  3. Update your phone number and ensure it is entered correctly in the account settings.
  4. Re-enable 2FA and test receiving a new verification code.
  5. If the problem persists, contact support for further diagnostic and assistance, potentially involving developers or scheduling a screen-sharing session to investigate the problem. Note: While disabling and re-enabling 2FA can resolve temporary issues, ensure that your phone can receive messages and verify that there are no network restrictions or blockers such as spam filters on your phone that might prevent you from receiving the verification codes.

 

Forgot Password

You can reset your account password using your registered email address with BrightBooks. To reset the password, complete the following steps:

  1. On the Login page, click Forgot your password?.

  2. Enter your registered email address and click Send verification code.

  3. Enter the verification code received in the given email address and click Verify code.If you have not received any verification code, click Send new code to resend the verification code to the given email address.

  4. Verify your email address and click Continue.

    To receive the verification code in another email address, click Change e-mail, and provide the new email address.

  5. Enter the new password and click Continue.

  6. Your password is reset successfully and you are automatically logged-in to BrightBooks to land on the Business page.