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Finding Your BrightHub Login Details (Credentials)

Shannon Brady
  • Updated

 

BrightHub doesn’t give you a separate username and password inside BrightBooks. Instead, you log in to BrightHub using your Bright ID (your email address and password). These details are created or confirmed when you’re first invited to BrightHub.

 

How your BrightHub login is set up

  1. You receive an email invitation
    When your accountant or Bright sets you up on BrightHub, an email is sent to the address they’ve used for you.
    • This email contains a link to either:
      • Create your Bright ID (if you’re new), or
      • Log in with an existing Bright ID (if you already use other Bright products).
  2. Your Bright ID becomes your BrightHub login
    • Your email address is your Bright ID username.
    • The password you set (or already use) for Bright ID is the password you use to access BrightHub.

So, your “BrightHub credentials” are simply your Bright ID email and password.

 

If you’re not sure what your BrightHub login is

If you’re unsure how to log in, follow these steps:

  1. Check your email for the BrightHub invitation
    • Look in your inbox for an email from Bright or your accountant about BrightHub or Bright ID.
    • Also check your spam/junk folder in case it was filtered.
  2. Use that email address as your login
    • The email address that received the invitation is the one you should use as your Bright ID username on the BrightHub login page.
  3. If you don’t remember your password
    • On the BrightHub login screen, click “Forgot password”.
    • Enter your Bright ID email address.
    • You’ll receive an email with a link to reset your password.
    • Once reset, use that email and new password to log in to BrightHub.
  4. If you never received an invitation
    • It may be that your BrightHub access hasn’t been set up yet, or the email address on file is different.
    • In that case, contact your accountant or the person who manages your BrightBooks/BrightHub account and ask them to:
      • Confirm the email address they’ve used for you, and
      • Resend the BrightHub invitation if needed.
  5. If your email address has changed
    • Let your accountant or practice know your new email address.
    • They can update your details and arrange for a new invitation or confirm how you should log in.
 

Key points to remember

  • There is no separate “BrightHub credentials” screen inside BrightBooks.
  • Your BrightHub login is always your Bright ID (email + password).
  • If you can’t log in, the quickest route is:
    • Use Forgot password with the email that was invited, or
    • Ask your accountant/practice to confirm or resend your BrightHub invitation.