Skip to main content

Search

Welcome to our Support

2FA Troubleshooting

Shannon Brady
  • Updated

Can I opt out of 2FA or stop the code from going to the owner’s email?

No. Two-Factor Authentication (2FA) is mandatory for BrightBooks and cannot be turned off.
If your 2FA code is currently going to the business owner’s email, that means you are all sharing a single login. For security and audit reasons, each person should have their own Bright ID and BrightBooks user.

 

To stop codes going to the owner’s email:

  1. Ask the owner (or practice admin) to add you as your own user in BrightBooks.
  2. Log in with your own Bright ID.
  3. Set up 2FA on your own device/email when prompted.

Once you have your own user, your 2FA codes will go to you, not the owner.

 

How can a second person get a 2FA code?

Each user can only have one 2FA method (for example, one authenticator app or one email/phone destination). You cannot send the same 2FA code to multiple people.

 

If a second person needs access:

  • Do not share a single login or try to share 2FA codes.
  • Instead, add them as their own user in BrightBooks (with their own Bright ID).
  • They will then set up 2FA on their own device.

This keeps your data secure and provides a clear audit trail of who did what in the system.

 

Why am I being asked for a 2FA code more than once?

If you are asked for a 2FA code frequently, it is usually because the device or browser is not being remembered.

 

When you enter your 2FA code:

  1. Make sure you tick “Remember this device” on login if you are on a trusted device.
  2. Use the same browser and device next time you log in.
  3. Ensure your browser is not clearing cookies or site data automatically, as this can cause BrightBooks to forget your device.
 

You may still be asked for a code again if:

  • You log in from a new device or browser.
  • You clear cookies or use private/incognito browsing.
  • Security rules require re-authentication after a period of time.
 

Why can’t I turn off 2FA?

2FA is a core security requirement for BrightBooks and cannot be disabled. This protects your business, your clients, and your data from unauthorised access.

 

Also known as:

  • “Can I disable MFA?”
  • “Can I log in without a code?”
  • “How do I turn off the extra security step?”

If you are having trouble with 2FA (for example, you’ve lost access to your email or authenticator app), contact Bright support, as appropriate.